Delivery and Returns

Delivery Cost

R99 courier delivery to any street address in South Africa.*

• As long as one of our couriers can deliver to your street address, we will be able to get your order to you.
  As a rule, we cannot deliver to PO Box addresses, PostNet, farms, plots or mines. If you live on a a farm or plot, you can contact us to request a special delivery.

A processing time is required, no orders/deliveries are processed on public holidays or weekends.

 

Delivery for products with Shipping Restrictions will be quoted.

Some products such as heavy and bulky items, with large weight, height, size or quantity of products or need to be delivered to areas not serviced by courier companies, may have shipping restrictions. This will be indicated on the product page and/or during checkout. Unfortunately, for these products we will have to quote you on delivery per shipping fees quoted for your order.

We reserve the right to re-quote on deliveries if the items ordered are coming from multiple suppliers, the items are large or bulky, or need to be delivered to areas not serviced by courier companies.

Some items include free delivery. This will be shown during the checkout process

Delivery Time

2-5 Working days delivery for orders under 2 kg to Main Centres.
3-14 Working days on all other orders.

Some products may have extended lead times due to sourcing from suppliers.
Outlying areas may take longer to deliver, with some areas only being serviced on certain days of the week.
If you require faster delivery please contact us for a quote.

Orders will be dispatched once funds reflect in our account.
Please note that couriers do not deliver on Weekends and Public Holidays. Special arrangements can be made.

Order Tracking

Once your order has been shipped we will send you a tracking number and the contact details of the courier company that will be delivering your package. You can track your package on the courier company's website using your shipping tracking number (Waybill number).
If you have not received a tracking number after a day or two please contact us.

Returns Policy

Futurama offers a Hassle-free Returns policy. If you are not entirely happy with your purchase you can return it to us within 7 days.

As per the Consumer Protection Act, unwanted items may be returned within 7 days of purchase, only if the product and original package contents are complete and in a resalable condition. Unwanted items will be returned to our premises or our suppliers' premises at your expense. You will receive a credit/refund for the items once we receive them and are satisfied they are in good order. Should you wish we can have the package collected from you with our courier service and the cost will be deducted from your credit/refund. You will not be credited/refunded for the original delivery fee. Returning incorrectly ordered items will follow the same procedures. Products that have been used and cannot be resold are not returnable.
After 7 days items can only be returned for warranty related issues.

Kindly note that if there are any damaged or missing items in your order, it has to reported to us within 7 days after receiving your parcel. We will not be held liable for missing items after 7 days. Please check your parcel upon arrival to ensure everything is in order.

Warranties

All our products are subject to the warranty provided by the South African distributors of the products. In the case that there isn't a distributor then the warranty will be serviced by the manufacturer.
Should a product become faulty within the warranty period, you may return the product so that we can send it to the manufacturer or its official distributors for assessment.
The manufacturer or official distributor of the product will determine if the product will be repaired or replaced under the terms & conditions of the warranty. The decision they make is final and no correspondence will be entered into.

Before returning any products you must first contact us so that we can give you instructions on how to return the product.
If the product you ordered is found to be faulty within 7 days of receiving your order we will cover the cost of both the return and re-delivery of the product.
If the manufacturer or official distributor of the product determines that the fault is not covered under the terms & conditions of the warranty then the cost of return and delivery will be transferred to you.
If the product you ordered is found to be or becomes faulty after 7 days of receiving your order and it falls within the warranty period you will bear the cost of returning the product to and from us.

International Shipping

Please contact us at +27 21 851 3284 or [email protected] for international shipping quotes.

We have good rates and speedy delivery to Namibia.